Our Cancellation Policy
The Massage Clinic requires a 24-hour notification of cancellation. Clients have busy lives, so our cancellation/rescheduling protocol is designed for maximum flexibility.
We ask that you guarantee your appointment against late cancellation or rescheduling with a major credit card.
Clients are responsible for a $17.50 fee regardless of the reason for cancelling with less than 24-hour notice. We simply charge the same low cancellation fee, whether it’s a spontaneous weekend out-of-town or the flu bug.
Payments are made at the clinic the day of your appointment. We accept cash, check, EWC Gift Certificates, Visa, Master Card, and American Express.
Student Massage Treatment – it is important to ensure ample time necessary for the exit interview. Therefore you will be asked to pay for your appointment prior to receiving your massage.
45 Minutes – $35
45 Minutes – Students, Seniors and Active Military – $25
Five Massage Session Packages – we offer discounts on massages by providing a package of five (5) Student therapist massages for 20% off the regular price. The 5-session packages do not expire and are non-refundable and non-transferable to other clients.
We do not honor medical, motor vehicle accident, Workers’ Compensation insurances or reimbursements for massage.
Medical Release Requirements
Massage therapy is an exceptionally safe way to relax and reduce stress. However, there are certain medical conditions that require a written clearance from a doctor to receive a massage.
- A serious disease, injury or surgery within the past five years
- Presence of an infectious disease (including a skin disease)
If you have any of these conditions, please provide written clearance by a medical doctor to receive a massage before making an appointment. Please note that as a teaching clinic, we do not release records of massage sessions with students for insurance or medical purposes.